Refund Policy

No refund is issued for the current billing period on monthly plans. You may cancel any time; your access continues until the end of the billing period you have already paid for. No further charge is made after cancellation.

Annual plans are eligible for a pro-rated refund for unused months, minus transaction fees, within 30 days of the annual payment date.

Refunds requested after 30 days from the annual payment date are at Flux8Labs' discretion and not guaranteed.

If ekmire has a sustained outage exceeding 24 hours within any billing period, a pro-rated credit for that period is applied automatically to your account. No request is needed.

An "outage" means the proxy authentication endpoint is unreachable, preventing your deployed proxy from operating. Performance degradation, individual rule failures, or partial dashboard outages do not trigger automatic credit.

Email [email protected] with the subject line: Refund Request - [your organisation name]. Include your registered email address and the reason for the request.

We respond within two business days. Approved refunds are processed back to the original payment method within 5-7 business days for Razorpay and 7-14 business days for Stripe.

If a Razorpay or Stripe charge fails, the dashboard will surface a banner with a retry link. If the failure persists, email us.

Having trouble with payment? Email us at [email protected] and we will sort it out.

We typically send a manual Razorpay or Stripe payment link within one business day.